We've been trying for weeks to integrate IBM SOAR with BMC Remedy to no avail. We keep getting an error 500.
This is the playbook in IBM SOAR:
The problem is on the second "Call REST API" node, the one that's supposed to create a Service Request on BMC Remedy. This is the code inside that node:
import json# Extract tokentoken = str(playbook.functions.results.bmc_integration['content']['text'])# REST API detailsinputs.rest_api_verify = Falseinputs.rest_api_method = "POST"inputs.rest_api_url = "http://<url-hidden-for-this-post>:8008/api/arsys/v1/entry/SRM:RequestInterface_Create"# Correct the headers dictionaryinputs.rest_api_headers = json.dumps({"Content-Type": "application/json","Authorization": "AR-JWT {}".format(token)})# REST API body using the json module for proper formattinginputs.rest_api_body = json.dumps({"values": {"z1D Action": "CREATE","Source Keyword": "IM","TitleInstanceID": "SRGAA5V0FEF9IARVAJLFRUA3EETALB","First Name": "<hidden-for-this-post>","Last Name": "<hidden-for-this-post>","Customer First Name": "<hidden-for-this-post>","Customer Last Name": "<hidden-for-this-post>","OfferingTitle": "REST API TEST SRM Request 1","Short Description": "REST API TEST SRM Request 1","Status": "Submitted","Company": "<hidden-for-this-post>","Customer Company": "<hidden-for-this-post>","Location Company": "<hidden-for-this-post>" }})This is the resulting error code when I try to run the playbook:
For reference, this is the document I used for the integration: How to create a Service Request through REST API
Kindly advise,
Thanks.